Shipping policy

Last updated: 23 October 2026

Where we deliver

We currently deliver to addresses in the United Kingdom.

Delivery costs

  • Free tracked delivery when your order total is £60 or more after any discount. This means every order of £75 or more ships free, even when you use a discount code of up to 20%.
  • Tracked delivery for £3.95 when your order total is under £60.

Delivery times

Every order is prepared and packed for you, which usually takes 1 to 3 working days. Your parcel is then sent with a tracked courier and is usually with you 5 to 10 days later.

Most orders arrive 6 to 12 days after you order. These are calendar days: our couriers deliver on weekends too. Each product page shows the estimated arrival dates for an order placed today.

At busy times (for example Black Friday and Christmas) or when a courier has delays, delivery can take a few days longer. If your order will be later than we said, we will email you.

If you order more than one piece, items may arrive in separate parcels. You will get tracking for each one.

Tracking

You will receive an email with your tracking link as soon as your order is on its way. You can also track it on our Track your order page, which shows which courier is delivering your parcel.

Delivery Protection

Delivery Protection is an optional extra you can add in your bag for £2.99 per order. It is our own service promise, not an insurance policy.

What it covers. Your parcel is lost in transit, stolen after the courier marks it as delivered to your address, or arrives damaged.

What you get.

  • A full refund of the items or a replacement, your choice, as soon as we have checked your claim. There is no waiting for a courier investigation, which can otherwise take up to 15 working days.
  • If a parcel we have refunded turns up later, you keep it at no extra cost.

How to claim. Email support@brandymae.com with your order number within 30 days of your estimated delivery date. For damage, please include a photo. We aim to resolve every claim within 2 working days.

The small print. Delivery Protection is refunded if you cancel your order before it is dispatched. It does not cover items returned to us, change-of-mind returns or an incorrect address entered at checkout. We may decline claims that are clearly not genuine.

Your rights without it. Your order is our responsibility until it is delivered to you. If a parcel is lost on its way to you, we will always refund or replace it, with or without Delivery Protection, once the courier confirms it is lost. Your statutory rights are not affected.

If your parcel is late or missing

  • Check your tracking link for the latest update.
  • If it shows as delivered, check with neighbours, your safe place and any delivery note, and wait one working day (couriers sometimes mark parcels as delivered early).
  • If your tracking has not updated for 5 working days, or your parcel has not arrived 15 days after you ordered, email support@brandymae.com or call 07466 780509 with your order number.
  • We will open an investigation with the courier straight away and, if the parcel is lost, send a replacement or refund you in full.

Damaged parcels

If your parcel arrives damaged, please take photos of the packaging and the item and email us within 30 days. We will replace or refund it.

Contact

Brandy Mae is a trading name of SCALE HARD LTD, company number 17352985, registered office 122 Church Road, London SE19 2UG, United Kingdom. Email: support@brandymae.com · Phone: 07466 780509 (Monday to Friday, 9am–6pm UK time).